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Intercom vs Crisp
A detailed comparison to help you choose between Intercom and Crisp.
Last reviewed:
| Feature | Intercom | Crisp |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Free Tier | No | Yes |
| Monthly Cost (Solo) | $39 | $0 |
| Target Audience | startups, small-business, enterprise | solopreneurs, startups |
| Verified | Yes | Yes |
| Solo-Friendly | No | Yes |
| Open Source | No | No |
| Editorial Rating | 4.2/5 | 4.1/5 |
| Categories | Customer Support, Communication | Customer Support, Communication |
| Key Features | AI chatbot (Fin), Live chat, Shared inbox, Help center, Product tours | Live chat widget, Shared inbox, Chatbot builder, Knowledge base, CRM |
| Free Tier Quality | None | good |
Pricing Breakdown
Intercom
Essential: $39/seat/month. Advanced: $99/seat/month. Expert: $139/seat/month. Fin AI: $0.99 per resolution. 14-day free trial.
Crisp
Basic (Free): 2 seats, live chat. Pro: $25/month (4 seats, chatbot, KB, CRM). Unlimited: $95/month (20 seats, video, analytics).
Integration Overlap
Shared Integrations (4)
SlackGitHubZapierSegment
Only in Intercom (6)
SalesforceHubSpotStripeJiraAmplitudeZendesk
Only in Crisp (6)
WordPressShopifyWhatsAppInstagramFacebook MessengerTelegram
Use Case Fit
Intercom
- * Customer support live chat
- * AI-powered chatbot (Fin)
- * User onboarding product tours
- * Help center and knowledge base
- * In-app messaging and announcements
Crisp
- * Website live chat support
- * Multi-channel customer messaging
- * Automated chatbot responses
- * Self-service knowledge base
- * Team shared inbox
Intercom
Pros
- + Best-in-class AI support agent
- + Beautiful, modern interface
- + Comprehensive feature set
- + Strong product tour capabilities
- + Good analytics and reporting
Cons
- - Expensive, especially for startups
- - Complex pricing structure
- - Can be heavy for simple use cases
Crisp
Pros
- + Very affordable vs Intercom/Zendesk
- + All-in-one platform
- + Generous free tier
- + Built-in video calling
Cons
- - Less powerful automation than Intercom
- - Fewer integrations than Zendesk
Editorial Verdict
For solo founders on a budget, Crisp wins with solo-friendly pricing and a good free tier. For the highest-rated experience, Intercom edges ahead with a 4.2/5 editorial rating.
SaaSLens Editorial Team
Editorial Team