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SaaSLens Editorial Team
Editorial Team
SaaSLens Editorial Team, Editorial Team
We rate Gorgias 4.3/5. Best Shopify integration of any helpdesk, making it especially useful for solopreneurs and solopreneurs. The main tradeoff: expensive ticket-based pricing.
About Gorgias
Gorgias is the helpdesk built for online stores. While general-purpose tools like Zendesk can handle e-commerce, Gorgias is purpose-built with deep Shopify/BigCommerce/Magento integrations that display order data right in the ticket.
Agents can view order history, tracking info, and customer data without switching to the store admin. They can even edit orders, process refunds, and create new orders directly from the helpdesk.
Automation handles common queries (where's my order, return policies, product availability) with pre-built rules and AI. The system can auto-respond to up to 40% of tickets, dramatically reducing support load.
Revenue tracking attributes sales to support interactions. See how much revenue your support team generates through upsells, saved orders, and resolved issues.
Starter plan: $10/month (50 tickets). Basic: $60/month (300 tickets). Pro: $360/month (2,000 tickets). Advanced: $900/month (5,000 tickets).
For e-commerce founders, Gorgias turns support from a cost center into a revenue driver. The Shopify integration alone justifies the switch from generic helpdesks.
Limitations: ticket-based pricing gets expensive at volume, the tool is only useful for e-commerce, setting up automation properly takes time, and the starter plan's 50-ticket limit is restrictive.
Pros & Cons
Pros
- +Best Shopify integration of any helpdesk
- +See/edit orders directly in tickets
- +Automation saves significant time
- +Revenue attribution for support
Cons
- -Expensive ticket-based pricing
- -Only useful for e-commerce
- -Automation setup takes time
- -Pricing scales with ticket volume
Real-World Sentiment
What Users Love
- ✓Users report that best shopify integration of any helpdesk significantly improves their workflow.
- ✓The community consensus: see/edit orders directly in tickets sets this tool apart.
- ✓Bootstrapped founders especially value that automation saves significant time.
- ✓In our research, revenue attribution for support is mentioned most often as a highlight.
Common Complaints
- ⚠Worth knowing: expensive ticket-based pricing.
- ⚠This comes up often in discussions — only useful for e-commerce.
- ⚠The most common criticism is that automation setup takes time.
- ⚠Solo founders should be aware: pricing scales with ticket volume.
Best For
Best For
- ▶E-commerce customer support
- ▶Shopify store helpdesk
- ▶Automated order inquiries
- ▶Social media customer service
- ▶Revenue-driving support
Key Features
Alternatives to Gorgias
Enterprise customer support platform with omnichannel ticketing.
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Compare Gorgias
How We Evaluate Tools
Our editorial team tests and reviews each tool based on features, pricing, ease of use, integration ecosystem, and real user feedback. Ratings reflect our independent assessment and are not influenced by affiliate partnerships. Learn more about our process.
Frequently Asked Questions
Is Gorgias free?
Gorgias is a paid tool. A free trial may be available. Starter: $10/month (50 tickets). Basic: $60/month (300 tickets). Pro: $360/month (2K tickets). Advanced: $900/month (5K tickets).
What are the best alternatives to Gorgias?
The best alternatives to Gorgias include Zendesk, Freshdesk. Each offers similar functionality with different strengths in features, pricing, and ease of use. Visit our alternatives page for detailed comparisons.
What is Gorgias used for?
E-commerce-focused customer support helpdesk Common use cases include: E-commerce customer support, Shopify store helpdesk, Automated order inquiries, Social media customer service, Revenue-driving support.