Disclosure: Some links on this page are affiliate links. We may earn a commission if you make a purchase through these links, at no extra cost to you. This helps support our work in maintaining this directory.
Gorgias vs Zendesk
A detailed comparison to help you choose between Gorgias and Zendesk.
Last reviewed:
| Feature | Gorgias | Zendesk |
|---|---|---|
| Pricing Model | Paid | Paid |
| Free Tier | No | No |
| Monthly Cost (Solo) | $10-60 | $19 |
| Target Audience | solopreneurs, solopreneurs, small-business | small-business, enterprise |
| Verified | No | Yes |
| Solo-Friendly | Yes | No |
| Open Source | No | No |
| Editorial Rating | 4.3/5 | 4/5 |
| Categories | Customer Support, E-Commerce | Customer Support, CRM |
| Key Features | Shopify deep integration, Order management in helpdesk, Automated responses, Revenue tracking, Multi-channel support | Omnichannel ticketing, AI-powered bots, Help center & knowledge base, Agent workspace, Smart ticket routing |
| Free Tier Quality | None | None |
Pricing Breakdown
Gorgias
Starter: $10/month (50 tickets). Basic: $60/month (300 tickets). Pro: $360/month (2K tickets). Advanced: $900/month (5K tickets).
Zendesk
Suite Team: $55/agent/month. Growth: $89/agent/month. Professional: $115/agent/month. Enterprise: $169/agent/month. No free tier.
Integration Overlap
Shared Integrations (1)
Shopify
Only in Gorgias (8)
BigCommerceMagentoInstagramFacebookKlaviyoAttentiveRechargeLoop Returns
Only in Zendesk (9)
SlackSalesforceJiraMailchimpHubSpotZapierIntercomSurveyMonkeyPagerDuty
Use Case Fit
Gorgias
- * E-commerce customer support
- * Shopify store helpdesk
- * Automated order inquiries
- * Social media customer service
- * Revenue-driving support
Zendesk
- * Omnichannel customer support
- * IT help desk and internal support
- * Self-service knowledge base
- * AI-powered ticket resolution
- * Customer satisfaction measurement
Gorgias
Pros
- + Best Shopify integration of any helpdesk
- + See/edit orders directly in tickets
- + Automation saves significant time
- + Revenue attribution for support
Cons
- - Expensive ticket-based pricing
- - Only useful for e-commerce
- - Automation setup takes time
- - Pricing scales with ticket volume
Zendesk
Pros
- + Industry-leading omnichannel support
- + Powerful reporting and analytics
- + Massive integration marketplace
- + Scales well from startup to enterprise
Cons
- - Expensive compared to alternatives — pricing adds up per agent
- - Complex setup and configuration
- - Interface can feel overwhelming for small teams
- - Customer support for Zendesk itself gets mixed reviews
Editorial Verdict
For solo founders on a budget, Zendesk wins with competitive pricing. For the highest-rated experience, Gorgias edges ahead with a 4.3/5 editorial rating.
SaaSLens Editorial Team
Editorial Team