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Front vs Gorgias
A detailed comparison to help you choose between Front and Gorgias.
Last reviewed:
| Feature | Front | Gorgias |
|---|---|---|
| Pricing Model | Paid | Paid |
| Free Tier | No | No |
| Monthly Cost (Solo) | $19 | $10-60 |
| Target Audience | startups, small-business, startups | solopreneurs, solopreneurs, small-business |
| Verified | No | No |
| Solo-Friendly | No | Yes |
| Open Source | No | No |
| Editorial Rating | 4.3/5 | 4.3/5 |
| Categories | Customer Support, Communication | Customer Support, E-Commerce |
| Key Features | Shared team inbox, Email + SMS + social channels, Assignment and routing rules, Internal comments, Analytics and SLAs | Shopify deep integration, Order management in helpdesk, Automated responses, Revenue tracking, Multi-channel support |
| Free Tier Quality | None | None |
Pricing Breakdown
Front
Starter: $19/user/month (min 2). Growth: $59/user/month (min 5). Scale: $99/user/month. Premier: $229/user/month.
Gorgias
Starter: $10/month (50 tickets). Basic: $60/month (300 tickets). Pro: $360/month (2K tickets). Advanced: $900/month (5K tickets).
Integration Overlap
Shared Integrations (1)
Shopify
Only in Front (8)
SalesforceHubSpotJiraAsanaSlackTwilioZapierIntercom
Only in Gorgias (8)
BigCommerceMagentoInstagramFacebookKlaviyoAttentiveRechargeLoop Returns
Use Case Fit
Front
- * Team email management
- * Customer support
- * Multi-channel communication
- * Sales email collaboration
- * Operations coordination
Gorgias
- * E-commerce customer support
- * Shopify store helpdesk
- * Automated order inquiries
- * Social media customer service
- * Revenue-driving support
Front
Pros
- + Familiar email interface (no ticket system)
- + Multi-channel in one inbox
- + Strong team collaboration features
- + Excellent integration ecosystem
Cons
- - Expensive per-user pricing
- - No free plan
- - Can be overkill for solo use
- - Learning curve for automation rules
Gorgias
Pros
- + Best Shopify integration of any helpdesk
- + See/edit orders directly in tickets
- + Automation saves significant time
- + Revenue attribution for support
Cons
- - Expensive ticket-based pricing
- - Only useful for e-commerce
- - Automation setup takes time
- - Pricing scales with ticket volume
Editorial Verdict
Front takes the lead for solo founders — it offers better value. Gorgias may still be the right pick if you need deep Customer Support features or plan to scale to a larger team.
SaaSLens Editorial Team
Editorial Team