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LiveChat vs Crisp
A detailed comparison to help you choose between LiveChat and Crisp.
| Feature | LiveChat | Crisp |
|---|---|---|
| Pricing Model | Paid | Freemium |
| Free Tier | No | Yes |
| Monthly Cost (Solo) | $20 | $0 |
| Target Audience | solopreneurs, small-business | solopreneurs, startups |
| Verified | Yes | Yes |
| Solo-Friendly | Yes | Yes |
| Open Source | No | No |
| Editorial Rating | 4/5 | 4.1/5 |
| Categories | Customer Support, Sales | Customer Support, Communication |
| Key Features | Live chat widget, AI chatbot, Ticketing system, Visitor tracking, Chat routing | Live chat widget, Shared inbox, Chatbot builder, Knowledge base, CRM |
| Free Tier Quality | limited | good |
Pricing Breakdown
LiveChat
Starter: $20/agent/month. Team: $41/agent/month. Business: $59/agent/month. Enterprise: custom. 14-day free trial.
Crisp
Basic (Free): 2 seats, live chat. Pro: $25/month (4 seats, chatbot, KB, CRM). Unlimited: $95/month (20 seats, video, analytics).
Integration Overlap
Shared Integrations (6)
Only in LiveChat (4)
Only in Crisp (4)
Use Case Fit
LiveChat
- * Real-time website chat support
- * Sales conversation management
- * Customer ticket handling
- * Automated chat responses
- * E-commerce customer service
Crisp
- * Website live chat support
- * Multi-channel customer messaging
- * Automated chatbot responses
- * Self-service knowledge base
- * Team shared inbox
LiveChat
Pros
- + Beautiful customizable widget
- + Excellent analytics
- + Strong e-commerce integrations
- + Fast and reliable
Cons
- - Per-agent pricing adds up
- - Knowledge base is separate product
Crisp
Pros
- + Very affordable vs Intercom/Zendesk
- + All-in-one platform
- + Generous free tier
- + Built-in video calling
Cons
- - Less powerful automation than Intercom
- - Fewer integrations than Zendesk
Editorial Verdict
Crisp takes the lead for solo founders — it offers better value and is explicitly solo-friendly. LiveChat may still be the right pick if you need deep Customer Support features or plan to scale to a larger team.
SaaSLens Editorial Team
Editorial Team