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Elena Rodriguez
Staff Writer
Elena Rodriguez, Staff Writer
We rate LiveChat 4/5. Beautiful customizable widget, making it especially useful for solopreneurs and small-business. The main tradeoff: per-agent pricing adds up.
About LiveChat
LiveChat is a customer service platform centered around real-time chat communication. It's used by over 37,000 companies for website chat support, ticketing, and sales conversations.
Starter ($20/agent/month) includes chat, ticketing, and basic customization. Team ($41/agent/month) adds chat tags, file sharing, and reports. Business ($59/agent/month) adds work scheduler, staffing prediction, and SSO.
LiveChat's widget is fast-loading and customizable. Rich messages support cards, buttons, carousels, and quick replies. The ticketing system handles conversations that can't be resolved in real-time. Chatbot integration (via ChatBot.com) automates common queries.
For solo founders, the Starter plan at $20/month handles live chat support professionally. Pre-canned responses speed up common answers. The mobile app ensures you never miss a customer conversation.
Limitations: per-agent pricing is expensive for teams, the chatbot is a separate product, and analytics require Team+ plans. For budget alternatives, Crisp ($25/month for 4 agents) or Tawk.to (free) offer more value.
Pros & Cons
Pros
- +Beautiful customizable widget
- +Excellent analytics
- +Strong e-commerce integrations
- +Fast and reliable
Cons
- -Per-agent pricing adds up
- -Knowledge base is separate product
Best For
- ▶Real-time website chat support
- ▶Sales conversation management
- ▶Customer ticket handling
- ▶Automated chat responses
- ▶E-commerce customer service
Key Features
Integrations
Alternatives to LiveChat
AI-powered customer service platform with chat and help center.
All-in-one customer messaging with live chat, bots, and shared inbox.
Compare LiveChat
How We Evaluate Tools
Our editorial team tests and reviews each tool based on features, pricing, ease of use, integration ecosystem, and real user feedback. Ratings reflect our independent assessment and are not influenced by affiliate partnerships. Learn more about our process.
Frequently Asked Questions
Is LiveChat free?
LiveChat is a paid tool. A free trial may be available. Starter: $20/agent/month. Team: $41/agent/month. Business: $59/agent/month. Enterprise: custom. 14-day free trial.
What are the best alternatives to LiveChat?
The best alternatives to LiveChat include Intercom, Crisp. Each offers similar functionality with different strengths in features, pricing, and ease of use. Visit our alternatives page for detailed comparisons.
What is LiveChat used for?
Premium live chat platform for sales and customer support. Common use cases include: Real-time website chat support, Sales conversation management, Customer ticket handling, Automated chat responses, E-commerce customer service.